FAQ

Frequently asked questions

Astro Empires Upgraded Account Game Account Recruiting Players Guilds Bases Colonization Trade Fleets Commanders Attacks on Bases Recyclers Players Server NPCs Inactivity Others Shared IPs	Others Can a friend account sit for me? No. With the advent of Vacation Mode, Account Sitting is no longer allowed in the game. How do I report a game exploit? Please contact us directly regarding that, you can see how to contact us in the contact page. Important: Never share a game exploit with anyone, and always send us all related information about it directly to us. Where can I make suggestions to improve the game? You can post any ideas or suggestions you may for the game in the game forum in the Feature Requests section - feel free to discuss it and other ideas there with other players. Note that while game staff do regularly read these topics, they do not always have time to reply. How do I report a player cheating? Please contact us directly with all the information you have regarding that, you can see how to contact us in the contact page. What is Server Time? Server time is set to GMT+1. Battles, payments and all times in the game are recorded in server time. There is also a clock in the top centre of the screen that shows server time. What does the '-' at the time counter mean? That means the timer countdown of that event has reached zero at the client side, if the player refresh the game page a new updated page will display. If after refresh the event counter is still at '-', the game server have not yet updated the event, this can occur if the server is too busy. When do new galaxies / servers get added? New galaxies are added once in a while in batches of 10 when the universe is getting too crowded. Servers are added about every six months. I have the same value in one category of the ranks as another player, how are ranks sorted in this case? When more than one player/guild has the same value in the ranks, the rank is ordered with the player/guild with the lower account number on the top.

Others

Can a friend account sit for me?

No. With the advent of Vacation Mode, Account Sitting is no longer allowed in the game.

How do I report a game exploit?

Please contact us directly regarding that, you can see how to contact us in the contact page.
Important: Never share a game exploit with anyone, and always send us all related information about it directly to us.

Where can I make suggestions to improve the game?

You can post any ideas or suggestions you may for the game in the game forum in the Feature Requests section - feel free to discuss it and other ideas there with other players. Note that while game staff do regularly read these topics, they do not always have time to reply.

How do I report a player cheating?

Please contact us directly with all the information you have regarding that, you can see how to contact us in the contact page.

What is Server Time?

Server time is set to GMT+1. Battles, payments and all times in the game are recorded in server time. There is also a clock in the top centre of the screen that shows server time.

What does the '-' at the time counter mean?

That means the timer countdown of that event has reached zero at the client side, if the player refresh the game page a new updated page will display. If after refresh the event counter is still at '-', the game server have not yet updated the event, this can occur if the server is too busy.

When do new galaxies / servers get added?

New galaxies are added once in a while in batches of 10 when the universe is getting too crowded. Servers are added about every six months.

I have the same value in one category of the ranks as another player, how are ranks sorted in this case?

When more than one player/guild has the same value in the ranks, the rank is ordered with the player/guild with the lower account number on the top.

For more Help please look at the Game Forum